Free CX Diagnostic · 5 minutes

Your CX has gaps.
Find them before
your clients do.

15 questions. 5 pillars. Instant diagnosis of where your customer experience is breaking, and which gap is costing you the most revenue.

H
Hear · Signal capture and VoC structure
E
Engineer · Journey design and friction removal
A
Activate · Team deployment and change management
R
Resolve · Escalation and closed-loop resolution
T
Track · Leading indicators and measurement

No sign-up. Results on screen.

Answer 15 questions about how your team works today. Your score, the pillar breakdown and your weakest pillar appear the moment you finish. Nothing is stored unless you ask for a follow-up.

About 5 minutes · Free · Customera · customera.cx

Customera
Question 1 of 15
H.E.A.R.T.
Analysing
Scoring your H.E.A.R.T. Framework™ profile
Your H.E.A.R.T. Pulse Check™ Results
0
/75
Overall CX Health Score
Your H.E.A.R.T. Pillar Breakdown
© H.E.A.R.T. Pulse Check™ · Customera · customera.cx · Silvia Montero Collado
The H.E.A.R.T. Framework™ is proprietary methodology. All rights reserved.