CX Intelligence Hub

The CX Intelligence Hub for B2B SaaS operators.

Frameworks, diagnostics, and research built from 20+ years of enterprise CX across 148 countries. Anchored by the H.E.A.R.T. Framework™. Two free diagnostics, one calculator, the full methodology. No filler.

Where do you want to start?
Diagnose my CX gaps
Score your CX system across the H.E.A.R.T. pillars in about 5 minutes.
Take the Pulse Check
Put a number on the gap
ARR, churn and NRR in. What closing the gaps is worth over one fiscal year, out.
Open the ROI Calculator
Evaluate CX leadership options
Understand the difference between a Sprint, Accelerator, and Fractional engagement.
See services
12.5%
Median annual revenue churn for B2B SaaS
Lighter Capital
5–25×
Cost to acquire vs. retain a customer
Harvard Business Review / Bain
89%
B2B buyers say CX matters as much as product
Salesforce State of CX
25%+
Profit increase from a 5% improvement in retention
Bain & Company
Diagnostics

Diagnose before you prescribe.

Two free diagnostic tools. Both map findings to the H.E.A.R.T. Framework™ pillars so the output lines up with every other asset in the Hub.

Free · No sign-up

H.E.A.R.T. Pulse Check™

Score your CX system across all five pillars of the H.E.A.R.T. Framework™. 15 questions. Takes about 5 minutes. Produces a pillar-by-pillar gap map and a recommended next step calibrated to your score.

15 Questions About 5 Minutes Scored Output Personalised CTA
Take the Pulse Check
Free · Nothing stored

CX Friction Finder

A structured diagnostic that surfaces friction points across your customer journey. Describe your product, customer segment, and the stage you want to examine. Returns a pillar-by-pillar friction map in seconds.

Journey-Stage Analysis Structured Output Results not stored
Open the Friction Finder
Knowledge Library

The methodology behind every engagement.

One framework, five pillars, applied in sequence. Read it in full before the Sprint so the readout lands on familiar ground.

H.E.A.R.T. Framework™

The H.E.A.R.T. Framework™: A CX Operating System for B2B SaaS

The five-pillar methodology underpinning every Customera engagement. Full pillar definitions, implementation sequence, and diagnostic criteria.

Framework · Long-form Read →

The Hub diagnoses. The Sprint fixes it.

The CX Intelligence Hub tells you where your CX system is breaking. The CX Diagnostic Sprint builds the 90-day plan that fixes it. Two weeks, one prioritised action plan, owned by an operator who ran CX for Fortune 500 companies across 148 countries.

Book a 30-minute call
Or email info@customera.cx with your company size and what you are trying to understand.